Hello, Mcdodo. Who is Mcdodo?
Established in 2013, Mcdodo has rapidly ascended to the forefront of the consumer electronics industry as a design-centric, globally influential company. Our expertise lies in crafting an extensive range of digital peripheral products, encompassing cables, chargers, power banks, car accessories, and more, all geared towards enhancing the tech experience for users worldwide.
Our Philosophy:
The core tenet that underpins every facet of our operations is a philosophy rooted in "quality, safety, efficiency, and user-friendliness." At Mcdodo, we believe in offering products that are not only at the cutting edge of technology but also imbued with unwavering reliability, ensuring a superior tech life for our customers.
The Mcdodo Difference:
What truly distinguishes us is our groundbreaking "Smart Auto Power Off" technology, redefining the very nature of charging. We've made it faster, smarter, and above all, safer. We recognize that your devices are an essential part of your life, and our mission is to ensure they receive nothing less than the best.
Explore Our Range:
Our extensive catalog encompasses an array of digital essentials. From wall chargers to car chargers, wireless chargers to desktop chargers, power banks to data cables, adapters, and audio cables, Mcdodo provides a comprehensive suite of solutions. Regardless of your device, whether it's a mobile phone, tablet, notebook, or peripheral, we offer the ideal solution to cater to your unique needs.
For Every Scenario:
We understand that your charging requirements differ depending on your location and activities. This is why Mcdodo is engineered to augment your life in various scenarios. Whether you're at home, in the office, or embarking on an adventure, our products cater to your charging needs, ensuring you stay powered up and connected, no matter where life takes you.
At Mcdodo, we aren't just a consumer electronics brand; we are your trusted companion on your tech journey. With a relentless pursuit of quality, an unyielding commitment to innovation, and a dedication to enhancing your digital experience, we invite you to immerse yourself in the world of Mcdodo. Explore how our products can transform your tech life, bridging the gap between quality and innovation, and making technology an effortless extension of your life. Welcome to a world where excellence meets innovation, and your tech experience is elevated to new heights.
And finally, it's important to note that Mcdodo is imported and distributed by Anralar PTY LTD, a testament to our commitment to ensuring our products reach consumers globally. With this partnership, we strive to make Mcdodo a household name, trusted by users all over the world.
Certified for Quality:
Safety and quality are paramount. Our products conform to rigorous international standards, holding certifications like CE, CCC, RoHS, FCC, ETL, UL, and MSDS, ensuring that you get top-notch quality and reliability.
A Global Presence:
We've gone beyond local borders and expanded globally. Our products are now exported to over 100 countries and regions, including North America, Europe, Korea, and Singapore, making waves worldwide.
Recognized Excellence:
Mcdodo boasts over 1000 products and more than 100 design patents. We've received prestigious international awards such as the German Red Dot Award and IF Award, a testament to our commitment to excellence.
Mcdodo Warranty
Warranty Information - Product Failure Coverage for 12 Months
At McDodo, we stand behind the quality and performance of our products. All our items are backed by a comprehensive 12-month warranty from the date of purchase to safeguard against any product failures due to manufacturing or workmanship defects.
Coverage Details:
- Warranty Duration: The warranty period extends for 12 months from the original date of purchase.
- Product Failure: In the unfortunate event of any manufacturing or workmanship defects causing the product to stop working or break during the warranty period, we will provide a free replacement.
- Coverage Conditions: The warranty covers defects resulting from normal use and handling of the product. It does not extend to damages caused by physical abuse, misuse, accidents, or unauthorized modifications.
- Claim Process: If you encounter any issues with your McDodo product during the warranty period, please reach out to our customer support team at [customer support contact details]. Our dedicated representatives will guide you through the claim process.
- Warranty Registration: While registration is not mandatory, we recommend registering your product on our website to streamline the warranty process and ensure a more efficient resolution of any potential claims.
- Extra 6-Month Warranty: For added peace of mind, if you purchase your McDodo product from mcdodolife.co.za, you will receive an additional 6 months of warranty coverage, bringing the total warranty period to 18 months. Note that this extended warranty excludes all cables.
- Exclusions: Please note that the warranty does not cover damages caused by physical abuse or mishandling of the product. Any such damages will void the warranty.
- Proof of Purchase: To initiate a warranty claim, you must present a valid proof of purchase, such as a sales receipt or order confirmation, confirming the date and location of the purchase.
Rest assured that when you purchase a McDodo product, you are investing in quality and reliability. We are committed to providing exceptional customer service and ensuring your complete satisfaction with our products. If you have any questions or need assistance, don't hesitate to contact us.
Note: This warranty is in addition to any rights provided by consumer protection laws in your country or region and does not affect your statutory rights.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at anralar@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at anralar@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anralar@outlook.com.
